How to Return an Item
- Contact us via email, phone or contact us form
- Specify the order and item number
- Get the approval for the return.
- Arrange the return courier. Make sure return using sign and tracked service.
Quality Goods Return
For the return of the quality goods, we compensate the cost of goods only. Delivery charges are not compensated. Same works for a partial return of quality goods – delivery charges also won’t be compensated.
You can return an item or entire order if it meets the requirements below:
- Both item(s) and its package should be saved in their original conditions
- Confirmation of your ID and the fact of purchase and its conditions (commodity or cash receipt)
- The return application should be submitted within 14 days from the purchase.
Defective Goods Return
You can return defective goods with the full refund of both order price and shipping expenses. In the case of a partial return, shipping expenses are not compensated.
We consider item defective if it meets one of the following conditions: items with the wrong article, colour, style, quality, size. Differences in layout and design elements won’t be considered as the indicator of non-quality product.
Refunds are made within 5 working days from the moment we receive the returned product, you’ll receive a relevant email notification. If refund is issued to a bank account, refund period could be increased due to the bank’s terms on processing payments, contact your bank for details.